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Data not detected even if paid for and phone calls working

I have activated my SIM card and created a 4 GB data plan with unlimited phone calls in Quebec.
I can place and receive calls, but my phone does not detect data connection.
My phone is a Samsung Galaxy S8 and I had data with my previous provider.
Also, I received this email claiming my activation process is not completed yet. When I clic the link and enter
activation number, it replies that this number has already been attributed to another member.
Can this have a link with my data naccess problem ?
It sems my activation is stuck in limbo and it prevents my data to work... ?

Answers

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