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update a credit card

I remove all the credit card on my account and now I am trying to put one in and this is the message I am getting : You have reached the maximum number of credit cards allowed on an account

Answers

  • You have no choice to contact support

    08:00 to 21:00 week time
    10:00 to 18:00 weekend
    CHAT
    if you are not connect then login
    Go to a faq page like :

    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
    FACEBOOK
    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slow)
  • Known issue that affects lots of users here. Only Fizz support can reset it.
  • Whizz
    Whizz Posts: 7,872
    Hi Mounir,
    I am sorry for this situation. You will need first to make sure that you are using only one of the accepted payment methods, here you can check them: https://fizz.ca/en/faq/what-payment-methods-can-i-use .
    If you know that your Canadian card is good, you will need to contact your bank to ask for a bank statement to see the billing address on their end. When you update your payment method you will need to manually enter the billing address as exactly as it appears on the bank's end.
    I have reset the limit for your account. Before you start the process again please delete your cookies.
    After you add the new card, please go to "My plans"/"Manage plan"/"Payment methods" and set the new payment method as default. When you are done you will be able to use the "Make my monthly payment" button under the same action as above.
    Have a good one!
    -Bogdan
  • It"s a known problem, Sergio and Fizzy described how to reach Fizz Support. They will reset that field in no time, and you will be able to add a new card quickly.
    Two things to keep in mind, (1) browser (2) billing address must match
    Good luck,
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