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Data not working in state Newark

I have purchased data travel to use in state last weekend, I only had connection for 5mins and rest of the trip I wasn't able to go on any browser and nothing works. I had follow all steps on tech forum and countless restart /reboot still nothing. Very disappointed and it really screw up the trip without any internet connection. This is really bad. Fizz please advise how you plan to solve this?
Plus I will be traveling end summer to new York and super afraid same prob will occur as it is not first time I heard no internet connection in New York state.

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