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Mobile hot spot do not work?

Since having switched over to Fizz from Rogers, I can no longer access my phone's hot spot from either my 2 laptops, iPad or Android tablet. My PC just spins and spins and can turn it on. My tablet don't even see it. Am I missing something?

Answers

  • Irene
    Irene Posts: 1,308

    You shoudl try to modify the APN TYPE like this

    default,dun,mms,supl

  • Long L.
    Long L. Posts: 117
    Remove the VPN resend the APN to your phone, make sure not in videotron APN.
  • Whizz
    Whizz Posts: 7,872
    Hello Sylvain ,
    I am sorry for this situation.If you have an Android phone I advise you to check your APN settings.Fizz APN settings are:
    APN: mobile.bm 
    MMSC: http://mms.mobile.bm 
    MMS proxy: mmsproxy.mobile.bm 
    MMS port: 80 
    APN type: default,mms,supl
    If you have an iPhone 
    1. Make the software update
    Connect to a Wi-Fi network 
    Download the latest iOS software update 
    2. Update the carrier settings
    Once the software update is done, the iPhone will offer a carrier settings update. Make sure to accept it.
    Also check the steps presented in the following FAQ : https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-th... .
    If you still need help contact us via live chat or Facebook Messenger for further investigation : https://fizz.ca/en/contact-us .
    Have a nice day!-Daniel
    Marius Daniel
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