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Why cant I access to my data?

after yesterday's problem i have no access to my mobile data


  • Mike
    Mike Posts: 18,409
    Can you try to enable the airplane mode and disable?
  • I find rebooting the find works better at resetting the mobile data
  • Airplane mode on and off, or a full reboot
  • Long L.
    Long L. Posts: 117
    enable the airplane mode and disable fixed my data.
    MARROY Posts: 47
    Yesterday after the outage, even though I rebooted my phone data only worked again after I turned airplane mode on and off, 3G appeared then LTE
  • I am experiencing the same situation. I tried all options - wi-fi off, airplane mode on and then off. Restart. Still cannot use mobile data.
  • Mike
    Mike Posts: 18,409

    Then your best option is the support


    Please contact the support

    Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)

  • Lopresor
    Lopresor Posts: 257
    As Fizz said, try going on airplane mode or restart your phone. It should work fine afterwards.
This discussion has been closed.