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Why cant I access to my data?

after yesterday's problem i have no access to my mobile data

Answers

  • Mike
    Mike Posts: 18,409
    Can you try to enable the airplane mode and disable?
  • I find rebooting the find works better at resetting the mobile data
  • Airplane mode on and off, or a full reboot
  • Long L.
    Long L. Posts: 117
    enable the airplane mode and disable fixed my data.
  • MARROY
    MARROY Posts: 47
    Yesterday after the outage, even though I rebooted my phone data only worked again after I turned airplane mode on and off, 3G appeared then LTE
  • I am experiencing the same situation. I tried all options - wi-fi off, airplane mode on and then off. Restart. Still cannot use mobile data.
  • Mike
    Mike Posts: 18,409

    Then your best option is the support

     

    CHAT
    Please contact the support

    Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

    FACEBOOK
    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    FORM
    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)

  • Lopresor
    Lopresor Posts: 257
    As Fizz said, try going on airplane mode or restart your phone. It should work fine afterwards.
This discussion has been closed.