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Why long distance plans minutes don't match what is being advertised?

Anyone knows why long distance plans minutes don't match what is being advertised?
When i created the plan , I've selected 1000 minutes with Romania. Once the plan got created, I can see only 500 minutes available.
I've opened a ticket with Fizz, and they closed it couple of minutes after I've opened it, without providing any clarifications.

Answers

  • Mike
    Mike Posts: 18,409
    Here how to do it
    CHAT
    Please contact the support
    Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
    FACEBOOK
    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)
    FORM
    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)
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