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Why can I not receive text messages?

I only receive messages from other people who are with Fizz.If i text people associated with other companies, they get my texts but I don't get theirs


  • MRA
    MRA Posts: 62
    Restart your phone and change your apn (if you’re in android).
  • kobray
    kobray Posts: 98
    contact support
  • I'm facing the same issue, the ticket that i had opened got closed because the Technical team said it was resolved but after rebooting it still didn't work. I contacted support again and they reopened the ticket.
    My APN is set correctly and SMSC is the correct number
    Hopefully soon it'll get resolved...
  • Probably APN are not correctly. Please check your APN settings
  • Whizz
    Whizz Posts: 7,879
    Hi Phyllis,
    In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.
    Have a great day!
This discussion has been closed.