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Why incoming calls are being charged more than announced in Fizz site?

Incoming calls in zone are announced 10 cents a minute but Fizz is charging 12 or 14 cents.
Don't doubt the good faith of Fizz.
Just want to know why.
May be there is something I didn't understand.


  • Mike
    Mike Posts: 18,409
    You are right they are at 0.10$ per minutes but I do not know if are calculate by seconds or minutes since I have unlimited calls
  • M T. #338
    M T. #338 Posts: 2,941
    It's supposed to be .10 + tx = 0.12 .
    But sometimes it's charged 012 or 0.28 : it's a bug
  • Mike
    Mike Posts: 18,409

    I checked in my service agreement

    By depositing a sum of money in the wallet to Pay-As-You-Go. At any time the Customer can accesstheir account and add funds to cover the following types of usage:

    - Usage within your coverage area (Calls: $0.25/min; Text: $0.05/msg)

    - International calls- Roaming fees (Data, calls and texts)Rates for Add-Ons and pay-as-you-go


    I will suggest contacting the support, here we are normal users that can talk about our experience.

    You can pick one of these methods:

  • Mike
    Mike Posts: 18,409
    I have unlimited, therefore I do not know.
    It seems expensive, but it was a cut and paste from my service agreement
  • Mike
    Mike Posts: 18,409
    I am curios did you talk with the support?
  • Leifuer
    Leifuer Posts: 457
    For me it is always $0.14/min, and it shows 0.12+ tax...
    No idea what is going on here, though they said 0.1/min
  • Mike
    Mike Posts: 18,409
    @Leifuer Therefore, the two information are wrong, it seems to be .12+tx
  • Whizz
    Whizz Posts: 7,846
    Hello Hugoco ,
    In order to help you further please contact us via Live Chat or Facebook Messenger : https://fizz.ca/en/contact-us .
    Have a nice day!
    Marius Daniel
This discussion has been closed.