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Where is my SIM card - it’s the second I have paid for but not been delivered

I have ordered and paid for 2 SIM cards but neither have been delivered even though the courier company advises they have. I have a well marked secure letterbox. Can I please have another sent to my work address without having to pay again.


  • Mike
    Mike Posts: 18,409
    I think that the responsibility should be to the carrier or Fizz
  • Adriana Z.
    Adriana Z. Posts: 100
    There are several problems like this one, just because they use a cheap delivery company, why not use Canada Post? it takes one more day but you know its always in your letterbox...
  • On your account, under "My Profile", "Order history", click on Follow your shipment. You'll be redirect by the courrier web site (Mine was Planète Courrier") so you can communicate with them
  • Lopresor
    Lopresor Posts: 257
    Hey Adriana, this issue has been reported with Canada Post as well. I am surprised Fizz haven't said anything official about all these stolen sim cards that have been happening.
  • Similar thing happened to me. Make sure you contact Fizz (I did via chat) and they reimbursed me for the sim card that was not received.
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