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Why overcharged me once for 50 dollar ?

Last month, Fizz reminded me that my phone number failed to transform from another phone company, so I re-purchased a phone card, re-created the plan, and paid the money again, but I found that Fizz charged me twice and my data is still the same, I want to Fizz return me the overcharged money. And why can’t I even cancel my credit card binding.

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