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lost my service?

My phone was working fine, got a notification my card wasn't accepted, but I just got a new one and updated the info, threw a few bucks in the wallet... then lost all service, the funds I added to my wallet, are gone, can't place any calls, or texts... no idea what the heck is going on.


  • Set your new card as default, delete old one. fizz will process in mid night, stay tuned. Not same day, after 24 hours.
  • Don't forget. Chat is NOT 24x7.
    Customer support by chat is available Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST). Outside these hours the customer chat bubble will not be visible.
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