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Has anyone experienced this and got a solution?

I've been without service since December 17th. Each day I get the same auto response, "we're so sorry
you're unhappy, I've made a special note on your ticket for our specialized team"
I got an email saying they'd even extend my beta plan price except that have failed to find any solution to restore my service, which makes the extension pretty pointless. I've updated payment method 4 times. Reset my phone. Still they do nothing.
How can it be acceptable to leave a customer over a month without any service?

Answers

  • Emre Y.
    Emre Y. Posts: 263
    You should definitely consider filling a complaint against Fizz here: https://www.ccts-cprst.ca
    This has worked very well for me in the past.
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