Why is My Prepaid Vanilla Mastercard always being declined?

I have used this prepaid card once before and it worked. I even added money to my wallet. Now my account is frozen and I've been trying for 2 days and it's always declined. Did you guys remove vanilla mastercards as a form of payment? If so do you accept prepaid visa as payment?


  • The wors tis because we cant paid with the wallet. The wallet it's just for the add on and the per use,
  • MoYe
    MoYe Posts: 586
    Contact fizz
  • Mario_D
    Mario_D Posts: 141
    Officially, pre-paid CC are not accepted. But I've used one in the past. There is no name on a pre-paid CC. When you use a pre-paid CC on Fizz's Website, it asks you for the name on the CC and the billing address. It has to be exactly as it appears in your Fizz account. But now your account is frozen. Contact Fizz by chat between 8 am and 9 pm M-F or Sat. + Sun. 10 am to 6 pm.
  • TrainFood
    TrainFood Posts: 134
    Try contacting them
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