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When to chargeback?

Hello,
I've cancelled me membership on December 1st. I have yet to receive a refund for my plan, even though I canceled during the trial period. I've reached out the chat, which has not been helpful. Now, I'm unable to reach chat.
So how much longer should I wait until I chargeback? My refund was supposed to be automatic according to Fizz's website.

Answers

  • Ann H.
    Ann H. Posts: 226
    I found FB messenger has some people who know what his doing. Contact form is full of staff has no knowledge. They don't even bother to check your profile before answering. Need tell them again and again what happened. Repeat 2 or 3 times is very normal.
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