How was your experience with the online customer service experience?

Hey Everyone,

 

Have you tried the online chat yet? How was your experience?

 

I have on my side and have loved the switch from the traditional phone line where you have to wait for a long time. It took some time to get answers for my SMS problem, but the agent was very nice and i could keep doing stuff at the same time.

 

 

Image result for chatting gif

 

Answers

  • Terrible. Can't get the bubble to open and have been waiting two days to get any sort of help what so ever. Not only was my money taken for the next month, but I have no service, the site says the transaction failed and I have no way to contact anyone. If this isn't resolved I'll probably go to an other carrier.
  • ReneD
    ReneD Posts: 1,810

    I have posted a thread for sometime now about how to get the chat bubble.

    FIRST, It's very important to DISABLE all pop-up blocker.

    SECOND, make sure your browser accept cookies!

    THIRD, You need to log into your account.

    FORTH, Go to this page :

    English : https://fizz.ca/en/faq/complaints

    French : https://fizz.ca/fr/faq/plaintes

    After few seconds, a chat bubble appear at the bottom right of your browser.

    (See screen capture 2019-01-14 @ 18:00)

    Click on it, it will open a small message windows, ignore the gereric message and type in your question.

     

    You will then get a reply telling you where you are in the line.

     

    Opening hours are :

    Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

     

    It does ALWAYS, and I mean ALWAYS works for me and many others.(Tested with Firefox, Edge, Safari and Internet Explorer)

     

    Chizz :))

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