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About my account
Archives for May 2019
Discussion List
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Can't resend the network parameters, generic nondescript "Error" pops up, what the hell?I'm trying to resend my network parameters but whenever I click on the icon it just pops a generic … -
Cannot add new credit card payment methodHello , I cannot add my new credit card as payment method.It keeps on erroring out saying maximumnu…
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Fizz has an app that can be used on mobile phones？I hope to manage my account on my mobile phone.
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Since the start of the stabilization period on April 12, has anyone successfully received their refeI referred someone in late March and received the PENDING notification. I know she is still an acti… -
SIM card for a giftI ordered a SIM card from my account as a gift Will that person b able to create a account for the…Answered ✓ Closed antonio P. #3971 2 views 4 comments 8 points Most recent by Jack888 About my account
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Never got my 25$ referral bonusJust asking how I get my bonus?please It’s fizz big promotion 25$ referral!!!! Would b good that t…Answered ✓ Closed antonio P. #3971 1 view 3 comments 14 points Most recent by Fizzy About my account
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How do I remove an upgrade ?Hi! I just got to level 2 and I got the 500mb upgrade. I already have the 250mb upgrade from level …Answered ✓ Closed Marc-André B. 1421 1 view 2 comments 12 points Most recent by Marc-André B. 1421 About my account -
Impossible to input new payment methodI forgot to update my credit card before it expired. I got a warning about it. I went into my accou…
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FIZZ keeps charging me the old planI have changed my plan from $25 to $15 on March but FIZZ still charges me 25 as of today. please ch…
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where I can see the balance of referral bonus money?where I can see the balance of my referral bonus money? Shouldn't it will be added to the wallet? M… -
I cannot order my sim card cause fizz doesn't recognize my biling adress. How can I do ?I cannot order my sim card cause fizz doesn't recognize my biling adress. How can I do ? I have a c…
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I bought a travel add-on for data but why did my wallet funds get used for roaming data?I bought a USA travel add-on, and had some funds in my wallet, but it seems that my wallet funds we…
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Duplicate wallet paymentsWhen I tried to fill my wallet I got an error message. I tried a few times but the day after I fina…Answered ✓ Closed vincent T. #5518 48 views 3 comments 8 points Most recent by DinoS About my account
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You have reached the maximum number of credit cards allowed on an account?Please reset my account since even with no card I am having error code. "You have reached the …Answered ✓ Closed Philippe S. 17822 3 views 2 comments 17 points Most recent by Whizz About my account
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How long do I have to wait for unaswered question?Last monday, it has already passed 9days. I asked to CS center about duplicated payment for same a…
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How can I change my credit card for payments?I need some help, please.
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How do I close my account after moving my number out of fizz?I need to cancel and close all my account, How can I do this?Answered ✓ Closed Adriana Z. 13 views 3 comments 13 points Most recent by Victor C. #1356 About my account -
“Billing cycle is invalid” ?I’ve been trying to extend my plan this last two weeks, but it’s giving me this problem. I need to…Answered ✓ Closed Adrian S. #5466 3 views 1 comment 5 points Most recent by Chris P. #37 About my account
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60 minute add on - Is it only available for locallly made calls ?Purchased 60 minute add on and tried calling out of province. (I live on the border) 1 km away. Sai…Answered ✓ Closed Kenneth F. #2526 24 views 4 comments 12 points Most recent by Whizz About my account -
Problem with payment method. What can I do?I received this a few days ago from no-reply@support.fizz.ca. =====================================…Answered ✓ Closed Clement H. 15 views 3 comments 13 points Most recent by Chris P. #37 About my account
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Why my 25$ bonus is still pending in my account after 2 months?I was referred by a friend in February. After 2 months, my bonus is still showing pending in my acc…
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I choose a number but the site was crashed and the number is not available anymore?I choose a number but the site was crashed and the number is not available anymore. is it reserved …
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My simCard is no service.My simCard was activated, but it is no service. I need my simCard so much, and I am really confused…
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For security reason, we have removed all details of your payment methodAnybody else got this? 1- They are fed-up with my so not PC comments? 2- They got owned (Hacked) an…
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Credit card limit reached even though theres no cards on my accountcan you fix the issue pleaseAnswered ✓ Closed Madeleine S. #5340 64 views 2 comments 8 points Most recent by Whizz About my account
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What do I do, I was sent someone else's contract?I was sent the contract of someone else, on my personal email address with my cell number appearing…
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Why are so many of my posts being "moderated"?I have noticed recently more and more of my posts are being "moderated" and not getting p…Answered ✓ Closed Ryan B. #977 4 views 8 comments 15 points Most recent by Adam A. #3745 About my account -
Does anyone know how to get past 1/5 geek level on the Hub?I was able to get to 1/5 Geek fairly quickly by just replying to messages and using the Hub, howeve…Answered ✓ Closed Ryan B. #977 4 views 4 comments 18 points Most recent by Ryan B. #977 About my account
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Bill cycle is invalidI cannot adjust my plan on day 5 of the new cycle. I got an error message saying "Bill cycle i…